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Trust – how to earn it & keep it

This is the third in a series on trust-building in leadership. Trust is the glue that enables people to function well together. Because we want to create a workplace that is safe and efficient, I ask our leaders to act as stewards of trust in relationships. These eight principles help them: 1. T…
By Seth Barnes
By Seth Barnes

This is the third in a series on trust-building in leadership.

Trust is the glue that enables people to function well together. Because we want to create a workplace that is safe and efficient, I ask our leaders to act as stewards of trust in relationships. These eight principles help them:

1. Trust in a relationship or an organization is built by acting with integrity. We call each other on slip-ups.

2. Trust is built over time through competence, commitment, & care. We trust what is predictable.

3. Trust is built as we preserve and build the significance of others. We make a practice of thanking each other.

4. Trust is built through bearing each others burdens. We trust those who serve us.

5. Trust is built through a rapid response to communication. We respond to phone calls and emails quickly.

6. Trust is built through humility. We set aside our individual rights in favor of the team.

7. Trust is built through personal contact. We don’t just rely on email.

8. Trust is diminished by sarcasm and criticism. It’s just not allowed in our workplace.

Tomorrow my final blog on the subject of trust deals with things I’ve done as a leader that have undermined trust.

Comments (6)

  • “8. Trust is diminished by sarcasm and criticism. It’s just not allowed in our workplace.”

    This one is most convicting for me. I use sarcasm as a way to gain acceptance and attention from people, and I don’t ever think about it in a way of diminishing trust. God help me to see things differently!

  • When I read this article I started looking at trust and this is what came…
    T – Truthful – being truthful, or speaking the truth in love, builds trust
    R – Responsive – responding to each other in a Christ-like manner builds trust
    U – Understanding – having a heart to understand each other builds trust
    S – Submitting – submitting to each other in Christ, builds trust
    T – Time – making time for each other builds trust.
    Lord…give me this heart of trust towards my brothers and sisters…

  • I trust all is well! I trust you will have a wonderful Christmas and not miss your trusted son too much. I trust you are telling us the truth.
    Love your trusted friend, Michael

  • I really like this series….but how can you affect these things when you’re at the bottom of the totem pole? Is there a way to steer the people above you, or is it simply a “set a good example and wait it out” concept? How do you build a climate of trust when you’re poorly led?

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Seth Barnes

I'm motivated to join God in his global reclamation project. He's on the move, setting his sons and daughters free from their places of captivity. And he's partnering with those of us who have been freed to go and free others.



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